How can we support you today?

Login & Account Support

• Forgot Password: Use the "Forgot Password" link on the app sign-in screen to receive a reset code.
• OTP Troubleshooting: If SMS OTP doesn't arrive within 60 seconds, ensure your network signal is active and your number has the correct country code (+234).
• Change Email / Phone: You can update contact information under Profile Settings, or email support for account recovery.

Identity & Age Verification (Persona)

• Why We Verify: To ensure a trusted, women-only safe haven for Nigerian mothers navigating TTC, pregnancy, and motherhood.
• Age Requirement: Members must be 18 years or older.
• Accepted Credentials: National ID (NIN Slip / Card), Driver's License, Voter's Card, or International Passport.
• Verification Failed / Pending? Ensure clear lighting, no glare, and that your ID details match your profile. For manual review, contact us below.

Account Deletion & Data Rights

In compliance with Google Play Store, Apple App Store, and privacy regulations, we provide a simple, direct path to delete your account:

• In the App: Open WeMama > Go to Settings > Account > Tap Delete Account.
• Via Email: Email support@wemama.ng with the subject "Account Deletion Request" from your registered email.
• What Happens to Data: Your account, profile information, and uploaded content will be permanently deleted or anonymized within 30 days.

Community Safety & Reporting

• Safe Space Policy: Zero tolerance for harassment, medical misinformation, abuse, hate speech, or male impersonators.
• How to Report: Tap the options icon (...) on any post, comment, or direct message and select Report.
• Emergency or Severe Violations: Forward evidence or screenshots directly to our admin team at admin@wemama.ng.